DIGITAL TRANSFORMATION CONSULTING FOR A LEADING PAINT GROUP
CIDS conducted on-site assessments and consulted on the implementation of the TNM solution to accelerate digitalization, transforming sales operations and customer care for one of Vietnam’s leading paint groups.
See how CIDS solves these challenges
  • 1
    The solution enabled the paint factory to digitize and automate key processes such as order placement, order tracking, and color-mixing operations.
  • 2
    The system improves interaction between the sales team and distributors through an online ordering channel and communication tools such as SMS.
  • 3
    It also creates an interactive channel between the factory and paint contractors, allowing contractors to proactively mix and preview colors for houses when advising customers on paint selection.
  • 4
    The solution strengthens marketing activities, including dealer incentive programs, gifting, and contractor recognition.
  • 5
    By integrating data across sales, color mixing, warehouse, and delivery processes, the system ensures accuracy and on-time fulfillment for customers.
  • 6
    The system’s functions and user experience are designed to be intuitive, user-friendly, and easy to understand.
  • 7
    As a result, labor costs for sales operations are reduced, while monitoring and management efficiency is significantly improved.
Benefits When applying CIDS to DIGITAL TRANSFORMATION CONSULTING FOR A LEADING PAINT GROUP
IMPROVING SALES OPERATION EFFICIENCY
  • Dealers and customers can submit orders directly via the software, reducing errors and easing the workload of the order-processing team.
  • Approved orders are automatically routed to color-mixing, warehouse, and sales accounting departments.
  • Dealers and customers can track order status and view order history in real time.
  • 75% reduction in staffing costs for the order-processing department.
TRANSFORMING CUSTOMER CARE
  • Dealers can place orders independently and track their order status.
  • Ordering errors from dealers are minimized, improving service quality.
  • Automatic point accumulation and recognition programs for dealers and paint contractors.
  • Customers can experience color mixing virtually on house models when selecting paint.

 

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